Speak To An Expert
Skip to content
search
    Close search

    LivePerson Case Study

    How LivePerson transformed a global payroll process

    Highlight
    Seamless UKG integration and improved data accuracy
    Industry
    Technology
    Regions
    EMEA, APAC, Americas
    Solutions
    Payroll, International Payments, Mobility
    600+ employees
    13 countries
    UKG integration

    A need for compliant global payroll processes 

    LivePerson is a global organisation with employees operating across multiple countries and currencies. As the business expanded internationally, the need to ensure that payroll processes met SOX compliance requirements and delivered accurate, timely global payments became essential. Establishing a standardised payroll process that aligned with audit controls and supported new employee locations was a priority for LivePerson.

    compliant-efficient-liveperson-cs
    global-payroll-integration-liveperson-cs

    HR & workforce system integration

    Global expansion introduced complexities related to multi-currency payroll, varying tax regulations, and differing regional requirements. Any delays or reporting inaccuracies risked legal complications and fines. Time zone differences between regions, including APAC and North America, contributed to manual effort due to HRIS systems not effectively managing employee records. LivePerson also required validated reporting to support tax and legislative compliance, alongside more efficient and streamlined operational processes.

    A lack of responsive customer support and difficulties addressing payroll discrepancies further disrupted global payroll operations. LivePerson made the decision to implement a new payroll solution that could unify payroll activity and ensure compliant, accurate wage processing across all regions.

    A bespoke end-to-end payroll platform

    LivePerson identified that implementing activpayroll offered measurable operational benefits, including global customer support and consolidated payroll management. The solution included full integration with the existing workforce and HR system, UKG, ensuring alignment of employee data across platforms.

    The activ8 payroll platform provided an intuitive and user-friendly interface, allowing LivePerson to streamline data management and introduce automation to reduce manual processing. Training and ongoing support from activpayroll enabled payroll and HR teams to manage processes more efficiently. Integration ensured accurate transfer of global employee data into one consolidated system, eliminating payroll discrepancies and improving data accuracy across global operations.

    Utilising automation to free up employees from manual tasks
    Integration eliminated payroll discrepancies with automation and reduced errors
    “activpayroll's proactive support was invaluable. Our bespoke end-to-end global payroll process has made life more efficient with structured reports and audit controls”
    Kristin Morvay, Director of Global Payroll, LivePerson

    Efficient global payment processes

    The partnership between LivePerson and activpayroll delivered significant improvements in accuracy, compliance, and processing efficiency. Standardised workflows ensured that payroll data was validated at each stage, with pre-reports run accurately and final payroll clearly presented.
    Notably, journal data entry tasks that previously took three hours were reduced to just one. Weekly support meetings ensured a smooth transition with quick resolution of any challenges. LivePerson now benefits from simplified payroll activities, including password resets, pay slip retrieval, and validated report generation at the click of a button.

    Today, LivePerson runs payroll for approximately 600 employees across 13 countries in multiple currencies with improved clarity, accuracy, and compliance. The new global payroll system has streamlined operational efficiency, reduced complexity, and enhanced confidence in global payroll visibility and audit-ready reporting.

    global-payment-liveperson-cs

    Learn more about our services

    hover-card-arrow

    Global Payroll

    Overcome complexity and achieve compliance to ensure employees are paid on time, every time, no matter the location. 

    Payroll
    hover-card-arrow

    Global Mobility

    Enable your employees to work across borders, keeping up with ever-changing laws, tax regulations and employment law.   

    Mobility
    hover-card-arrow

    Global HR

    Utilise our HR services to support your compliance, HR projects and gain advisory support.

    Human Resources

    Talk to a specialist today and find out how we support the growth of over 500 businesses with a range of activpayroll solutions designed to help your global payroll and people operations succeed.

    Get In Touch