Resolution: Outcomes and impact
The transition to activpayroll was challenging but ultimately successful. Kristin and her team uncovered several compliance issues during the implementation, which activpayroll helped resolve. The new system allowed LivePerson to manage payroll for 600 employees across 13 countries with multiple currencies. The integration with UKG ensured seamless data transfer, improving accuracy and timeliness in payroll processing. activpayroll's support and proactive approach helped LivePerson achieve better organisation, discipline, and compliance. The partnership resulted in significant improvements in payroll processes, making them more efficient and aligned with global standards. Kristin's expertise and activpayroll's capabilities transformed LivePerson’s payroll process, ensuring accurate and timely payments for their employees.
The implementation process was meticulously planned and executed. Kristin collaborated closely with activpayroll's team to address the unique challenges and requirements of LivePerson's payroll operations. Weekly status calls and regular reviews of data ensured that any issues were promptly identified and resolved. This collaborative approach built a strong partnership between LivePerson and activpayroll, fostering trust and mutual respect.
One of the significant compliance issues uncovered during the implementation was under-taxation in Germany. activpayroll's proactive support was invaluable in resolving this issue. They worked closely with Kristin and her team to communicate the necessary adjustments to employees and ensure accurate data setup. This level of support and expertise was a stark contrast to the experience with the competition, where Kristin often felt unsupported and left to handle issues on her own.
With activpayroll, LivePerson's payroll processes became more streamlined and efficient. The new system provided comprehensive capabilities that were previously lacking. For instance, the ability to reset passwords, retrieve pay slips, and generate year-end forms without relying on multiple systems significantly improved the user experience. Employees could access their pay slips in both UKG and activpayroll, with the latter providing a cleaner and legislatively accurate format.
The integration between UKG and activpayroll was seamless, ensuring accurate and timely data transfer. This integration eliminated the need for manual data entry and reduced the risk of errors. Kristin's team could now focus on more strategic tasks rather than getting bogged down by administrative work.
Kristin's structured approach to payroll processing, combined with activpayroll's capabilities, resulted in significant improvements in accuracy and compliance. The end-to-end process ensured that pre-reports were run, necessary information was gathered, and the payroll was presented to the provider accurately. Post-payroll processes involved thorough reconciliation to ensure everything matched, with any discrepancies investigated promptly.
One of the notable improvements was in the journal entry process. What used to take three hours now took about an hour, thanks to activpayroll's streamlined system. This efficiency freed up valuable time for Kristin and her team to focus on more strategic initiatives.
The partnership with activpayroll also brought significant cost savings. Kristin's initial analysis had identified potential cost reductions, which were realised after the implementation. These savings, coupled with the improved efficiency and accuracy of payroll processes, contributed to LivePerson's overall financial health.
Internally, the transition to activpayroll was met with minimal resistance. Kristin's payroll expertise and the demonstrated benefits of the new system convinced her boss and the Chief Accounting Officer of the value of the switch. The only significant challenge was obtaining data from the old system, which delayed the implementation in Japan and the UK. However, this issue only reinforced Kristin's belief that switching to activpayroll was the right decision.
activpayroll's proactive support and comprehensive training were instrumental in ensuring a smooth transition. The team in Edinburgh provided invaluable assistance during the one-week onsite kick-off. Kristin brought her HRIS owner along, and together they worked closely with activpayroll's implementation team. The structured and organised meetings provided clear expectations and a roadmap for success.
The weekly tracking meetings were particularly beneficial, ensuring that any issues were promptly addressed and resolved. This level of organisation and support was a significant improvement over the past experiences, where Kristin often felt left to navigate challenges on her own.
Now that LivePerson uses activpayroll regularly, they have capabilities they didn't have before. The ability to reset passwords, retrieve pay slips, and generate year-end forms without relying on multiple systems has streamlined processes significantly. This improvement has enhanced the overall user experience and made payroll management more efficient.
The impact of the transition to activpayroll is evident in the improved alignment, accuracy, and responsiveness of LivePerson's payroll processes. The partnership with activpayroll has been a game-changer, providing the support and tools needed to manage global payroll effectively. Kristin's expertise, combined with activpayroll's capabilities, has transformed LivePerson’s payroll system, ensuring accurate and timely payments for employees and enhancing overall efficiency.
