Multiple payroll providers complicate processes
Sarah, a Senior Payroll Manager at a global staffing company is responsible for managing payroll across 15 countries. Sarah’s role involves ensuring smooth payroll operations, compliance, timely payments, and resolving business queries. Additionally, she manages projects such as establishing new payroll systems in Spain and the Netherlands, ensuring her team has the necessary resources and information.
But the payroll team was divided into two halves, which caused complications. One half focused on mainland Europe while the other focused on UK payroll operations. Each shared a goal to ensure that payroll operations run on time, taxes were accurate, and business queries resolved promptly. But as the global staffing company sought to improve its payroll operations, it became clear that existing providers across multiple countries was not sustainable. The process was cumbersome and individual payroll systems made it challenging to manage contracts, negotiations, and costing, which put a huge strain on Sarah’s team. It became clear that to effectively scale European operations, one payroll platform with global reach and in-country expertise was required.
