Get to know our Global Service Delivery Manager, Nicola Campbell

What is your name?

Nicola Campbell

What is your job title?

Global Service Delivery Manager

What do you do?

I oversee one of the global ongoing payroll teams within activpayroll. As Global Service Delivery Manager, I work closely with the team and oversee the payrolls currently live in activpayroll. I also assist and oversee projects and process improvements within the department.

What key skills do you bring to activpayroll?

I have great attention to detail which is vital in the job I do, I’m also very process driven and like to have an understanding of the end to end actions involved in client delivery.

I’m more operational than I am anything else, I like to identify areas for improvement and work with colleagues to make improvements to current or new processes.

What gives you the most satisfaction about your job?

It gives me satisfaction to keep the team morale up and keep everyone motivated. I also like that every day is different and often presents a new challenge to be resolved.

How did you get into the Payroll industry and why?

I graduated from Queen Margaret University with a Business and Hospitality Degree. After I graduated I wasn’t entirely sure what I wanted to do professionally and applied for a job in Edinburgh at a payroll company as a coordinator in one of the ongoing teams. After 6 months in the ongoing team I moved to Account & Implementation Management. I moved to Aberdeen in September 2012 and started working for activpayroll, and have been here since then.

What has been the most challenging project you’ve worked on at activpayroll? Why?

I started working at activpayroll in the UK payroll department and worked in the UK team for almost three years. Six months ago I made the departmental move to the Global Payroll Department. I would say this move has probably been the most challenging thing I’ve done so far, in terms of the transition from a domestic payroll to understanding the complexities of the global side of the business.

It has been a complete change for me as in my new role I have found there is so much more to consider when dealing with companies on a Global scale. You are dealing with time zones, different sources of input to payroll and also different complexities of in-country payroll that you just don’t have in the UK department. It has been a very steep and fast learning curve; however it has been a very enjoyable challenge.

Which company value means the most to you and why?

‘Flexible’ means the most to me as I feel that it reflects both our approach to customers and colleagues alike. To our customers we are very flexible in that we can adopt our strategy and payroll approach to any company, small or large, UK or global and we can make it work for them. As an employer I also believe that we are flexible to our people, colleagues and partners and building good working relationships is really important to us.

Do you have any hobbies/ what do you like to do in your free time?

I’m a keen runner, having done about 5 half marathons over the past few years. I did a triathlon in September this year which took up quite a lot of my time in terms of training. As well as running, I do quite a lot of walking in Aberdeen and the surrounding area. My family is all based in the borders so quite a lot of weekends are filled with travelling home to see them too.

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