David Connell, Global Customer Success Manager, Scotland
David Connell is a Global Customer Success Manager based in Scotland, UK. He works closely with multinational organisations to help them get real value from their payroll, mobility, and compliance solutions. David supports clients across multiple regions, helping them navigate complex operations, manage risk, and scale with confidence. He works with teams across payroll, operations, finance, and technology to provide joined-up solutions that balance compliance requirements with practical, business-focused advice, enabling clients to expand efficiently and securely.
Q: What industry trend should organisations keep an eye on?
A: Regulatory scrutiny across payroll, tax, and employment compliance continues to increase. Organisations are moving from reactive approaches to stronger governance and visibility. Those that invest early in the right expertise and controls will be far better positioned to scale internationally without taking on unnecessary risk.
Q: What’s the most rewarding part of your role?
A: Seeing clients grow in confidence. When clients feel informed, in control, and supported, they can focus on growth, knowing the compliance side is in safe hands.
Q: What’s a skill you rely on every day?
A: Clear communication. Breaking down complex information and aligning multiple stakeholders is essential in global payroll and mobility, helping build trust and keep operations moving smoothly.
Q: What’s one thing colleagues might be surprised to learn about your role?
A: Much of the work happens behind the scenes. Proactive planning, cross-team coordination, and risk management are critical to making sure everything runs seamlessly, even when complexity isn’t visible to the client.
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