Integrations Specialist

Location Flexible - UK, Europe or Asia — activTechnology

PRIMARY FUNCTION

To assist the design and implementation of data delivery mechanisms between customer systems and activpayroll. To be a technical expert in relation to integration technologies and to manage the end-to-end implementation of customer selected integration options. Responsible for supporting the Integrations Lead in end-to-end delivery of new strategic technology partner integration solutions, including analysis, scoping, technical design, testing, roll-out and documentation.

ROLES & RESPONSIBILITIES

Principal Duties

  • Become a technical expert on the inbound and outbound integration and API technology utilised and provide dedicated technical assistance to customers undertaking integrations
  • Work directly with customers and third parties, attending integration meetings, providing guidance, and representing activpayroll as a technical expert
  • Guide and influence customers where appropriate with decisions regarding their technical integrations
  • Ensure that all integrations result in a high standard of data delivery, maximising the available functionality
  • Identify change requests for technical development that will improve the integration process, or the service being offered to customers and third parties
  • Liaise with the Development Team to design and scope enhancements to integration solutions based on Customer and Operation Team feedback
  • Work closely with the rest of the Technology Team to maintain a good technical understanding of the core systems
  • Support the release of new integration functionality, APIs and enhancements with customers
  • Test enhancements & new releases, and coordinate its rollout with customers, and internal implementation and support teams
  • Documenting inbound and outbound integration procedures and training internal support teams
  • Maintenance and implementation of systems and data setup associated with demonstrating integration capabilities to potential and existing customers

Service Excellence

  • Identify and manage any integration issues and provide 2nd level support to production issues relating to integration and API usage
  • Ensuring that any issues / problems are escalated appropriately
  • Ensuring that any work is performed in accordance with any agreed schedule

Team Focus

  • Prioritisation of own workload on a day to day basis
  • Ensure compliance with data protection regulations
  • Provide support and guidance to Integrations Lead
  • Covering for the Integration Lead when absent or unavailable
  • Providing support to Global Projects and payroll teams

Commercial Awareness

  • Identifying any process improvement areas and highlighting to Integrations Lead
  • Showing initiative with new ideas
  • Identifying and highlighting to Integrations Lead, ad-hoc requests and opportunities for work that would incur additional fees

Professional & Personal Development

  • Ensure that PPR objectives are reviewed with Integrations Lead regularly

Competencies

  • Experience in developing process documentation including process flows, user guides and technical requirements
  • A background in Software Development or similar function is desirable
  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field is desirable but can be substituted by experience
  • Knowledge of modern integration technologies, principles and best practices
  • Good interpersonal skills and the ability to communicate clearly at all levels through reports, presentations and forming effective relationships
  • Competent oral and written communication skill, with ability to evaluate queries and advise customers in a timely and professional manner
  • A high level of personal drive and self-motivation with an ability to work under own initiative
  • A willingness to learn new tasks and be flexible
  • Customer-focused with a service-orientated approach
  • Ability to build relationships with customers and colleagues
  • Flexible and adaptable to work demands within the company
  • Ability to balance priorities to achieve results
  • A confident team player
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