Global Strategic Account Coordinator

Aberdeen, Scotland — Business Development

PRIMARY FUNCTION

  • Working closely with the business development team supporting the activpayroll team to secure new customers and contracts focusing on the EMEA region
  • Supporting with business development team activities on a global basis as required
  • Maintaining strategic relationships with existing and future key customers to promote activpayroll and builds strong internal relationships
  • Support for key strategic supplier relationships to ensure strong service delivery is achieved and maintained across EMEA

ROLES & RESPONSIBILITIES

Principal Duties

  • Support and Coordinate business opportunities, customer prospects and evaluating their requirements
  • Identifying current and future customer requirements and assisting with developing strategic solutions with the various company stakeholders
  • Provide strategic guidance to customers by understanding all aspects of their business, existing and future systems, environment and needs
  • Meeting with potential customers to demonstrate activpayroll products and services
  • Maintaining and expanding key strategic customer and partner relationships
  • Supporting the UK based Business Development and Contracts & Commercial Teams
  • Assistance with commercial proposals, tenders and quotations as required
  • Attending procurement clarification meetings with potential customers as part of the sales cycle
  • Development of presentations and marketing materials as required
  • Actively promoting activpayroll via networking, business functions and industry conferences
  • Identify additional products and services that would benefit activpayroll’s customers
  • Liaising with internal stakeholders regarding new initiatives, products and improvements
  • Adhering to the company administrative processes associated with the Business Development Department
  • Interfacing with partners during the sales cycle to clarify scope, capture specific customer requirements, develop solutions and establish robust costs
  • Obtaining feedback from Payroll Partners on potential system improvements & future requirements
  • Develop efficient and streamlined processes
  • Ensure all systems e.g. the sales tracker is maintained with accurate and relevant information
  • Requires good attention to detail
  • Shows resilience
  • Enjoys process driven tasks
  • Must be flexible with working hours to accommodate the needs of the business to support customer demonstrations of products and services

Team Focus

  • Ability to interface and develop relationships with the UK based Business Development and Contracts & Commercial Teams
  • Establish and maintain strong relationships with the activpayroll internal stakeholders
  • Working with the Contracts & Commercial Team to obtain a high level of understanding of the contractual framework and commercial models
  • Working with the activTech Team and Business Analysts to gain a high level of knowledge regarding system capabilities and functionality
  • Working with the Global Payments & Compliance Team to obtain a sound awareness of activpayroll payment capabilities

Professional & Personal Development

  • Ensure that appraisal objectives are reviewed with line management regularly
  • Maintaining a current awareness and knowledge on industry trends, market activities and competitors
  • Remaining current on sector products and systems

Competencies

  • Excellent communication skills with the ability to present
  • Proven track record in sales and account support
  • Good organisational and time management skills with the ability to plan for all activities
  • Goal oriented and committed through to completion
  • Possessing a strategic mind and being capable of identifying opportunities
  • Self-motivated with high level of drive, energy, persistence and initiative
  • Proactive, committed, and capable of setting and maintaining high standards
  • Confident, while possessing tact and a persuasive manner with good negotiation skills
  • Excellent 'people skills' and diplomacy, for working with a range of colleagues and customers
  • A professional manner with high standards of integrity
  • Good business sense and a full understanding of commercial considerations
  • Ability to understand the nuances of managing a project from start to finish, including delivery, set up, site and design issues while maintaining margin
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