EMEA Implementation Coordinators

Edinburgh, Scotland — EMEA Projects

PRIMARY FUNCTION

Working with global partners to deliver payroll to Global clients in a timely manner.

Undertaking associated administrative tasks.

ROLES & RESPONSIBILITIES

Principal Duties

  • Providing assistance with payroll implementations, keeping an overview of their status. Reviewing the payroll implementation checklists on a monthly basis to ensure completion and chase up where necessary. Updating Global Payroll Implementation Manager of status each week.
  • Providing support to ensure accurate and timely processing of the payroll implementation in accordance with Company Procedures and client requirements
  • Completing payroll implementation check sheets where relevant to the work being carried out in line with SAS70 audit requirements
  • Gathering and collating data and information from clients
  • Providing support to the payroll teams and Implementation Lead during implementation process
  • Assisting with the processing of UK Payrolls in the implementation stages
  • Responsible for accurate inputting of payroll information into reconciliations
  • Ensuring comprehensive payroll records are kept, both paper and electronic
  • Preparation of daily BACS file
  • Creating and ensuring that clients payroll manuals are relevant, up-to-date and used at all times
  • Answering queries from employees, clients and partners as required
  • Preparation of proposals, commercials, RFP & RFQ’s as directed by the Global Implementation Manager
  • Co-ordinate all project conference calls and monthly partner governance calls when required
  • Run the internal partner action logs, ensuring all issues and concerns are captured by the team
  • Preparation of payroll calendars and checklists
  • Ensuring all monthly paperwork is completed accurately and on time
  • Undertake non-routine, complex project-type work requested by clients

Service Excellence

  • Responding efficiently to all queries from client via email and telephone
  • Ensure that the Global Implementation Manager is kept informed of any issues or errors that should arise and CAR forms raised if applicable
  • Confirming clients and payroll partners adhere to agreed payroll calendars for data
  • Ensure the Global Payroll Implementation Manager is kept informed of any risks for delivering implementation and projects in the agreed timescales

Team Focus

  • Prioritisation of own workload on a day to day basis
  • Participation in team meetings
  • Submitting any relevant information that can be discussed at team briefs

Competencies

  • Proven numeric skills and must have financial background
  • A strong emphasis on accuracy and quality
  • Ability to multi task and to co-ordinate a series of different jobs concurrently
  • Pro-active approach to problem solving
  • Ability to work under pressure and to strict deadlines
  • Good level of IT literacy; familiarity with databases and current software packages
  • Competent oral and written communication skills, with ability to evaluate queries and advise clients in a timely and professional manner
  • A willingness to learn new tasks and be flexible
  • Customer-focused with a service-orientated approach
  • Ability to build relationships with clients and colleagues
  • A confident team player
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