Working with global partners to deliver payroll to international customers.
ROLES & RESPONSIBILITIES
Principal Duties
Daily contact with global partners to ensure payroll is delivered on time and accurately
Answering queries from employees, customers and partners
Maintaining customer records, ensuring activpayroll hold the most up-to-date information
Co-ordinating and participating in conference calls
Co-ordinating data as per agreed payroll calendar
Preparation of payroll calendars and checklists
Preparation of monthly governance reports by country
Compliance with company procedures
Accurate time recording, to enable invoice procedure
Ensuring all monthly paperwork is completed accurately and on time
Undertake non-routine, complex project-type work requested by customers
Ensuring the payroll manual is relevant, up-to-date and is used at all times
Completing a checking sheet for every payroll processed
Preparing Monthly Governance Reporting and chairing Governance calls for customers in their remit
Takes ownership of tasks and has ability to make decisions and resolve issues
Escalation of customer, internal & partner issues via a corrective action request form
Service Excellence
Responding efficiently to all queries via email and telephone
Ensure that EMEA Service Delivery Manager is kept informed of any issues that should arise
Checking with customers when payroll information will be handed in to ensure enough time is left to complete the job
Fully understands responses to customer queries from partners
Communicates clearly and effectively with customers
Ensure the EMEA Service Delivery Manager is kept informed of any risks for delivering payrolls in the agreed timescales and clear and concise communication of any delays given to the customer
Team Focus
Prioritisation of own workload on a day to day basis
Participation in team meetings
Submitting any relevant information that can be discussed at team briefs
Ensuring a safe working environment and raising any health & safety concerns immediately
Ensure compliance with Data Protection regulations
Team player who demonstrates commitment through clear and timely communication
Commercial Awareness
Identifying any process improvement areas and highlighting to EMEA Team Leads
Showing initiative with new ideas
Identifying and highlighting to EMEA Service Delivery Manager, ad-hoc requests and opportunities for work that would incur additional fees
Professional & Personal Development
Ensure that appraisal development needs are reviewed with EMEA Team Leads regularly
Drives own personal development
Competencies
Proven numeric skills, a background in finance or payroll is essential
A strong emphasis on accuracy and quality
Highly organised
Pro-active approach to problem solving
Ability to work under pressure and to strict deadlines
Good level of IT literacy; familiarity with databases and current software packages
Competent oral and written communication skills, with ability to evaluate queries and advise customers in a timely and professional manner
A high level of personal drive and self-motivation with an ability to work under own initiative
A willingness to learn new tasks and be flexible
Customer-focused with a service-orientated approach
Ability to build relationships with customers and colleagues
Flexible and adaptable to work demands within the company