EMEA Payroll Coordinator

Edinburgh, Scotland — EMEA Payroll


Working with global partners to deliver payroll to international customers.


Principal Duties

  • Daily contact with global partners to ensure payroll is delivered on time and accurately
  • Answering queries from employees, customers and partners
  • Maintaining customer records, ensuring activpayroll hold the most up-to-date information
  • Co-ordinating and participating in conference calls
  • Co-ordinating data as per agreed payroll calendar
  • Preparation of payroll calendars and checklists
  • Preparation of monthly governance reports by country
  • Compliance with company procedures
  • Accurate time recording, to enable invoice procedure
  • Ensuring all monthly paperwork is completed accurately and on time
  • Undertake non-routine, complex project-type work requested by customers
  • Ensuring the payroll manual is relevant, up-to-date and is used at all times
  • Completing a checking sheet for every payroll processed
  • Preparing Monthly Governance Reporting and chairing Governance calls for customers in their remit
  • Takes ownership of tasks and has ability to make decisions and resolve issues
  • Escalation of customer, internal & partner issues via a corrective action request form

Service Excellence

  • Responding efficiently to all queries via email and telephone
  • Ensure that EMEA Service Delivery Manager is kept informed of any issues that should arise
  • Checking with customers when payroll information will be handed in to ensure enough time is left to complete the job
  • Fully understands responses to customer queries from partners
  • Communicates clearly and effectively with customers
  • Ensure the EMEA Service Delivery Manager is kept informed of any risks for delivering payrolls in the agreed timescales and clear and concise communication of any delays given to the customer

Team Focus

  • Prioritisation of own workload on a day to day basis
  • Participation in team meetings
  • Submitting any relevant information that can be discussed at team briefs
  • Ensuring a safe working environment and raising any health & safety concerns immediately
  • Ensure compliance with Data Protection regulations
  • Team player who demonstrates commitment through clear and timely communication

Commercial Awareness

  • Identifying any process improvement areas and highlighting to EMEA Team Leads
  • Showing initiative with new ideas
  • Identifying and highlighting to EMEA Service Delivery Manager, ad-hoc requests and opportunities for work that would incur additional fees

Professional & Personal Development

  • Ensure that appraisal development needs are reviewed with EMEA Team Leads regularly
  • Drives own personal development


  • Proven numeric skills, a background in finance or payroll is essential
  • A strong emphasis on accuracy and quality
  • Highly organised
  • Pro-active approach to problem solving
  • Ability to work under pressure and to strict deadlines
  • Good level of IT literacy; familiarity with databases and current software packages
  • Competent oral and written communication skills, with ability to evaluate queries and advise customers in a timely and professional manner
  • A high level of personal drive and self-motivation with an ability to work under own initiative
  • A willingness to learn new tasks and be flexible
  • Customer-focused with a service-orientated approach
  • Ability to build relationships with customers and colleagues
  • Flexible and adaptable to work demands within the company
  • Ability to balance priorities to achieve results
  • A confident team player
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