Working with EMEA partners to deliver payroll to EMEA customers in a timely manner and undertaking associated administrative tasks.
ROLES & RESPONSIBILITIES
Principal Duties
Providing assistance with payroll implementations and keeping an overview of their status
Reviewing the payroll implementation checklists on a monthly basis to ensure completion and chase up where necessary. Updating Global Payroll Implementation Manager of status each week.
Providing support to ensure accurate and timely processing of the payroll implementation in accordance with company procedures and customer requirements
Completing payroll implementation check sheets where relevant to the work being carried out in line with SAS70 audit requirements
Gathering and collating data and information from customers
Providing support to the payroll teams and Payroll Implementation Lead during implementation process
Handling queries regarding activpayroll’s services from potential new customers
Assisting with the processing of UK Payrolls in the implementation stages
Responsible for accurate inputting of payroll information into reconciliations
Ensuring comprehensive payroll records are kept, both paper and electronic
Completion of checkers checklist
Preparation of daily BACS file
Creating and ensuring that customers payroll manuals are relevant, up-to-date and used at all times
Accurate time recording and payslip head count, to enable invoice procedure
Ensure compliance with data protection regulations
Answering queries from employees, customers and partners as required
Preparation of proposals, commercials, RFP & RFQ’s as directed by the Global Payroll Implementation Manager
Provide administrative support to the Implementation and EMEA Departments
Co-ordinate all project conference calls when required
Co-ordinate monthly partner governance calls when required
Run the internal partner action logs, ensuring all issues and concerns are captured by the team
Preparation of payroll calendars and checklists
Compliance with company procedures
Ensuring all monthly paperwork is completed accurately and on time
Undertake non-routine, complex project-type work requested by customers
Ensuring compliance with data protection regulations
Administration of standard contracts and schedule of rates for new customers
Administration, creation and maintenance of Country Payroll Tax Overviews
Administration of contracts for existing EMEA customers as the scope of work and numbers of countries changes
Communicating and escalating the contract process when standard contracts require negotiated and changed. Providing to the Head of Operations any request for contractual contract amendments.
Providing administration support to the EMEA Accounts Co-ordinator as and when required. This can involve providing support with the creation and approval of invoices.
Service Excellence
Creation of Payroll Manuals ensuring information is accurate at all times
Maintain communications with customers, employees and 3rd party vendors in an efficient and timely manner
Ensuring that payroll payment submissions are made in accordance with the agreed schedule
Responding efficiently to all queries from client via email and telephone
Ensure that any issues/problems are raised with the EMEA Implementation Team Lead
Ensure that the Global Payroll Implementation Manager is kept informed of any issues or errors that should arise and CAR forms raised if applicable
Confirming customers and payroll partners adhere to agreed payroll calendars for data
Ensure the Global Payroll Implementation Manager is kept informed of any risks for delivering implementation and projects in the agreed timescales
Team Focus
Prioritisation of own workload on a day to day basis
Participation in team meetings
Submitting any relevant information that can be discussed at team briefs
Ensuring a safe working environment and raising any health & safety concerns immediately
Ensure compliance with data protection regulations
Provide support and guidance to the Senior EMEA Project Administrator
Commercial Awareness
Identifying any process improvement areas and highlighting to Global Implementation Manager
Showing initiative with new ideas
Identifying and highlighting to Global Implementation Manager, ad-hoc requests and opportunities for work that would incur additional fees
Ensure timesheets are accurately recording all work carried out and competed in line with company policies
Professional & Personal Development
Ensure that PPR objectives are reviewed with Global Implementation Manager regularly
Competencies
Proven numeric skills and must have financial background
A strong emphasis on accuracy and quality
Ability to multi task and to co-ordinate a series of different jobs concurrently
Pro-active approach to problem solving
Ability to work under pressure and to strict deadlines
Good level of IT literacy; familiarity with databases and current software packages
Competent oral and written communication skill, with ability to evaluate queries and advise customers in a timely and professional manner
A high level of personal drive and self-motivation with an ability to work under own initiative
A willingness to learn new tasks and be flexible
Customer-focused with a service-orientated approach
Ability to build relationships with customers and colleagues
Flexible and adaptable to work demands within the company