Working with global partners to deliver APAC payroll to international customers.
ROLES & RESPONSIBILITIES
Principal Duties
Set up of new customers/exit of existing customers
Coordinating and controlling data flows and exchanges, as per agreed payroll calendar
Daily contact with global partners to ensure payroll is delivered on time and accurately
Answering queries from employees, customers and partners
Maintaining customer records, ensuring activpayroll hold the most up-to-date information
Coordinating and participating in conference calls
Preparation of payroll calendars and checklists
Preparation of monthly governance reports, by customer and country
Compliance with company procedures
Accurate time recording, to enable invoice procedures
Ensuring all monthly paperwork is completed accurately and on time
Undertake non-routine, complex project-type work requested by customer
Support and maintain our online services regionally
Liaise between customer and activTechnology as and when required
Conduct training, demonstrations and meetings with customers
Service Excellence
Responding efficiently to queries via email and telephone
Ensure that Payroll Operations Manager is kept informed of any issues that should arise
Pro-actively manage and control the payroll process
The ability to deliver results, through partners
Team Focus
Prioritization of own workload on a day to day basis
Participation in team meetings and calls
Submitting any relevant information that can be discussed at team briefs
Ensuring a safe working environment and raising any health & safety concerns immediately
Ensure compliance with Data Protection regulations
Commercial Awareness
Identifying any process improvement areas and highlighting suggestions to the Managers
Showing initiative with new ideas and offering solutions to problems
Identifying and highlighting to Manager, ad-hoc requests and opportunities for work that would incur additional fees
Professional & Personal Development
Ensure that appraisal objectives are reviewed with Manager regularly
Competencies
A high level of personal drive and self-motivation with an ability to work under own initiative
High level of personal integrity and trustworthiness
A confident team player, able to effectively collaborate (often remotely) with customers, colleagues and partners
Ability to work well under pressure and to strict deadlines
A willingness to learn new tasks and be flexible
The ability or potential to be customer facing
High level of IT literacy; excellent MS office skills, familiarity with databases and current software packages, the aptitude to quickly become proficient with our in-house software
Proven numeric skills, ideally gained within a financial background.
Japanese, Korean, Chinese and other language skills are a distinct advantage
Strong oral and written communication skills, with ability to evaluate queries and advise customers in a timely and professional manner
Highly organised and analytical with a pro-active approach to effective problem solving
Customer-focused with a service and results-orientated approach
Strong focus on delivery and able to deliver through others
Flexible and adaptable, able to deal with ambiguity and to balance priorities to achieve results