APAC Payroll Coordinator

Singapore — APAC Operations

PRIMARY FUNCTION

Working with global partners to deliver APAC payroll to international customers.

ROLES & RESPONSIBILITIES

Principal Duties

  • Set up of new customers/exit of existing customers
  • Coordinating and controlling data flows and exchanges, as per agreed payroll calendar
  • Daily contact with global partners to ensure payroll is delivered on time and accurately
  • Answering queries from employees, customers and partners
  • Maintaining customer records, ensuring activpayroll hold the most up-to-date information
  • Coordinating and participating in conference calls
  • Preparation of payroll calendars and checklists
  • Preparation of monthly governance reports, by customer and country
  • Compliance with company procedures
  • Accurate time recording, to enable invoice procedures
  • Ensuring all monthly paperwork is completed accurately and on time
  • Undertake non-routine, complex project-type work requested by customers
  • Support and maintain our online services regionally
  • Liaise between customer and activTechnology as and when required
  • Conduct training, demonstrations and meetings with customers

Service Excellence

  • Responding efficiently to queries via email and telephone
  • Ensure that Payroll Operations Manager is kept informed of any issues that should arise
  • Pro-actively manage and control the payroll process
  • The ability to deliver results, through partners

Team Focus

  • Prioritization of own workload on a day to day basis
  • Participation in team meetings and calls
  • Submitting any relevant information that can be discussed at team briefs
  • Ensuring a safe working environment and raising any health & safety concerns immediately
  • Ensure compliance with Data Protection regulations

Commercial Awareness

  • Identifying any process improvement areas and highlighting suggestions to the managers
  • Showing initiative with new ideas and offering solutions to problems
  • Identifying and highlighting to manager, ad-hoc requests and opportunities for work that would incur additional fees

Professional & Personal Development

  • Ensure that appraisal objectives are reviewed with manager regularly

Competencies

  • A high level of personal drive and self-motivation with an ability to work under own initiative
  • High level of personal integrity and trustworthiness
  • A confident team player, able to effectively collaborate (often remotely) with customers, colleagues and partners
  • Ability to work well under pressure and to strict deadlines
  • A willingness to learn new tasks and be flexible
  • The ability or potential to be customer facing
  • High level of IT literacy; excellent MS office skills, familiarity with databases and current software packages, the aptitude to quickly become proficient with our in-house software
  • Proven numeric skills, ideally gained within a financial background
  • Japanese, Korean, Chinese and other language skills are a distinct advantage
  • Strong oral and written communication skills, with ability to evaluate queries and advise customers in a timely and professional manner
  • Highly organised and analytical with a pro-active approach to effective problem solving
  • Customer-focused with a service and results-orientated approach
  • Strong focus on delivery and able to deliver through others
  • Flexible and adaptable, able to deal with ambiguity and to balance priorities to achieve results
  • A strong emphasis on accuracy and quality
  • Project management and planning skills
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