eHelp - activ8 - Human Resources Software System

The activ8 eHelp tool is an effective and efficient web-based service desk. This flexible tool can be configured for any service desk, task request, event management, action item or process within the organisation. This can be used to manage IT Service desk requests, internal queries within an organisation or from external parties into your organisation. It is the conduit and tool that activpayroll uses to manage all client based requests/queries from our clients to our service divisions and deployed to manage our internal services such as IT support, activ8 development, payroll queries, HR requests, and many more business activities and tasks.

eHelp can be used to manage business processes, from acceptance or delegation of task, through to resolution and closing of a task. All events, notes, changes, attached files and status are visible to the requester as well as those working on the task. The underlying activ8 security system only allows access to those personnel who belong to the correct element of the organisation and have the correct level of security allowing them access and the ability to participate in the task. This gives you direct control of who can access your project data. The resolution and final closing of a task can be multi layered and include the sign off of the requester if necessary, bespoke to your requirements.

Benefit: eHelp will allow your employees to access and log queries from anywhere in the World relating to payroll, tax, activ8 or any other need that activpayroll play a part in. This system will allow your employees to track all movements of their query from start to finish, providing answers to their questions in a personal and timely fashion.